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FAQ

How will my restaurant benefit?
Your restaurant with benefit by being fully compliant with the new EU legislation regarding allergen labelling, it will provide you with a real marketing opportunity to attract customers with special dietary needs, improve your customer service and knowledge for them and reduce the risk of adverse food-related reactions – giving peace of mind.

What is the difference between allergies, intolerance and coeliac disease?
Food allergies are generated by the immune system and symptoms usually occur within seconds or minutes of eating the food. Tiny amounts can cause potentially life threatening allergic reactions which is why knowledge and communication of ingredients and how food has been prepared is vital.

Food intolerance is not triggered by the immune system and is generally non life threatening. The onset of symptoms can be slower and may be delayed for several hours, possibly the next day or even longer. Intolerance to food can affect the digestive system and common symptoms include digestive discomfort, pain, diarrhoea or constipation, bloating, fatigue, joint pains, skin rashes and eczema.

Coeliac disease is not an allergy or intolerance but an autoimmune disease which is triggered by eating gluten from wheat, rye and barley. Some Coeliacs are also sensitive to oats. Coeliac disease is genetic and life long although it can be diagnosed at any age.

Are people with special dietary requirements just fussy eaters?
No, people with a genuine food allergy, intolerance or coeliac disease can be extremely ill if they eat something they shouldn’t and in some cases can be life-threatening, which is why they must take great care with everything they eat. See question above for further information on allergies, intolerance and coeliac disease.

What is the new EU legislation and when will it be implemented?
The EU Food Information for Consumers Regulation (EU FIC) is a piece of European Legislation, which brings together general food labelling requirements including the provision of allergen information.
Food Business Operators will be expected to provide information on the presence of allergenic ingredients in food to help allergic consumers to make safe food choices. If they fail to declare the presence of allergens they will be in breach of the regulation and subject to enforcement actions. The legislationĀ came into forceĀ on 13th December 2014.

How do I contact you to book a training session?
Please contact us by calling 07902 759853 or email info@food-freedom.co.uk

How will children benefit from the workshops?
The workshops will provide the children with a greater awareness and understanding of allergies and intolerance. Learning about the symptoms and affects may help discover children that are suffering and help them be diagnosed. They will also help children understand and see how it feels to have allergies and intolerance and what they can do to help their friends or other children in the class that have special dietary requirements.

Can we contact you after the training for advice?
Yes, all training sessions come with support and guidance for a set period afterwards. If you require on-going support and guidance, this can be arranged on a consultancy basis annually or 6 monthly.